بِسْمِ ٱللَّٰهِ ٱلرَّحْمَٰنِ ٱلرَّحِيمِ
Refund policy
Return & Refund Policy – ScentsAir
At ScentsAir, customer satisfaction is our top priority. We strive to deliver premium fragrances with the highest quality and care.
14-Day Return Policy
You may request a return within 14 days from the date of delivery.
To be eligible for a return, the product must be:
- Unused and in original condition
- In original packaging
- With proof of purchase
Return Conditions
- If the return is due to a change of mind or wrong order, the return shipping cost will be borne by the customer
- Customers may choose any preferred courier service for returns
Damaged or Defective Items
If you receive a damaged, leaking, or defective product:
- Contact us within 48 hours of delivery
- Provide clear images/videos as proof
- We will arrange a replacement or full refund
Refund Process
- Once your return is received and inspected, your refund will be approved
- Refunds are processed free of charge
- The amount will be refunded within 7–30 business days depending on the payment method
Non-Returnable Items
- Used or opened perfumes
- Customized or personalized products
- Items returned without original packaging
Important Notes
- ScentsAir reserves the right to reject returns that do not meet the above conditions
- Shipping charges are non-refundable (except in case of defective items)
Contact Us
For returns or support, contact us at:
📧 hafizjalauddinhaqqani@gmail.com
📞 +92-3120028280